Privacy Policy

Introduction

Lucky Grid ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

Information We Collect

We may collect and process the following types of information:

Personal Information

• Full name and date of birth
• Email address and phone number
• Billing address and payment information
• Government-issued identification (for age and identity verification)

Usage Data

• Device type, operating system, and browser information
• IP address and approximate location
• Game play history, stakes placed, and outcomes
• App usage patterns and feature interactions

Financial Data

• Deposit and withdrawal history
• Transaction records and payment method details
• Account balance and winnings history

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process transactions, deposits, and withdrawals
• To verify your identity and age for regulatory compliance
• To provide, maintain, and improve the Service
• To communicate with you about updates, promotions, and support
• To detect and prevent fraud, cheating, and money laundering
• To comply with legal and regulatory obligations
• To enforce our Terms of Service

Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Payment Processors: To facilitate deposits and withdrawals securely.
• Identity Verification Providers: To verify your identity and comply with Know Your Customer (KYC) regulations.
• Regulatory Authorities: When required by law or to comply with legal processes.
• Service Providers: Third parties that assist in operating the Service, such as cloud hosting and analytics providers.

Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure servers, access controls, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain data as required by law, including for regulatory compliance, dispute resolution, and fraud prevention. When data is no longer needed, it is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@luckygridbet.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Current as of" date. We encourage you to review this policy periodically for any changes.