Responsible Gambling

Our Commitment

Lucky Grid is a real-money gambling app. Please gamble responsibly and only bet what you can afford. For gambling addiction help and support, please contact Gambling Therapy at gamblingtherapy.org, or Gamblers Anonymous at gamblersanonymous.org.

We are committed to providing a safe and fair gaming environment. That means giving you clear information about how our games work, tools to stay in control of your play, and easy access to independent help if you ever need it.

Tips for Playing Responsibly

Gambling is a form of entertainment, not a way to make money or solve financial problems. Keep it fun by following these guidelines:

• Decide how much you can afford to lose before you play, and stick to it
• Set a time limit for each session and take regular breaks
• Never chase your losses. Losing is part of the game
• Only gamble with money set aside for entertainment, never with money for rent, bills, or food
• Do not borrow money to gamble
• Avoid gambling when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other hobbies and activities
• Remember that every game outcome is random and past results do not affect future ones

Warning Signs of Problem Gambling

Gambling can become a problem for anyone. Ask yourself honestly whether any of the following apply to you:

• You spend more money or time gambling than you intended
• You gamble to win back money you have lost
• You feel restless or irritable when you try to cut down or stop
• You hide or lie about how much you gamble
• You borrow money, sell belongings, or miss payments to fund gambling
• Gambling is affecting your work, studies, relationships, or health
• You gamble to escape worries, stress, or low mood
• Friends or family have expressed concern about your gambling

If you recognise yourself in any of these, you are not alone and help is available. Please see the resources below or contact us.

Tools to Stay in Control

You can contact our support team at any time to request any of the following on your account:

• Deposit Limits: Cap the amount you can deposit per day, week, or month.
• Take a Break: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Close your account for an extended period or permanently. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Account Deletion: Permanently delete your account and data through our account deletion page.

To request any of these, email info@luckygridbet.com from the email address registered to your account.

Underage Gambling

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to use Lucky Grid. We verify the age and identity of every player and will close any account found to belong to a minor, with any funds handled in accordance with applicable law.

If you share a device with minors, we recommend using parental control software and keeping your login details private. Never leave your account logged in on a shared device.

Get Help and Support

The following independent organisations offer free, confidential support to anyone affected by gambling, including friends and family:

• Gambling Therapy: Free, confidential online support and advice for anyone affected by gambling, available worldwide in multiple languages. gamblingtherapy.org
• Gamblers Anonymous: A fellowship of people who share their experience, strength, and hope to recover from a gambling problem. Find a meeting near you. gamblersanonymous.org
• GambleAware: Information, advice, and self-help tools for safer gambling, plus guidance for friends and family. gambleaware.org
• GamCare: Operates the National Gambling Helpline on 0808 8020 133, with free support available 24 hours a day by phone and live chat. gamcare.org.uk
• National Lottery Regulatory Commission (Nigeria): The regulator for lottery and gaming activities in Nigeria, with information on licensed operators and player protection. nlrc.gov.ng